Spathe Systems is seeking an Operations Manager in support of an Enterprise IT Service Management opportunity in the National Capitol Region supporting the United States Government.

Spathe Systems is a full scope systems integrator specializing in Enterprise IT Service Management, Software and Application Development, and Cyber Security Services. We are a rapidly growing Service-Disabled Veteran Owned Small Business (SDVOSB) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC, and strategic partner locations in the National Capitol Region. As a small business with a tight-knit family feel, Spathe empowers its employees to solve problems and make decisions.

SPATHE is looking for a qualified individual to support an Enterprise IT Service Management opportunity in the National Capitol Region supporting the United States Government. The Operations Manager must possess the aptitude, knowledge, interpersonal skills, and ability necessary to perform the following tasks:

• Responsible for the overall implementation of the Information Technology Service Management (ITSM) including strategy development, design, transition, operations, and continued service improvement
• Lead and oversee day-to-day operations and management efforts including but not limited to change management, asset management, problem management, and incident management

Requirements:

• Bachelor degree in Operations Management or related field, or 4 years work experience as an Operations Manager or Deputy Operations Manager in lieu of formal education

Clearance:

• TOP SECRET clearance required

Preferred Skills/Qualifications:

• Excellent written and oral communication skills and experience preparing and presenting briefings to execute level Government stakeholders


• Possess an elevated certification in an ITSM framework such as Information Technology Infrastructure Library (ITIL) Service Management Certification or equivalent


• Possess a project management certification such as Project Management Professional (PMP) or equivalent Government certification


• Possess an Agile management certification such as Scrum Alliance Certified Scrum Master, Certified Scrum Product Owner or equivalent


• Experience developing and deploying operational capabilities using Agile methodology (e.g. Scrum, Kanban, SAFe)

Work Location:

• Primarily in facilities in the District of Columbia, Maryland, Virginia (DMV) region 

Schedule:

• Contractor personnel working on-site are required to work up to 8 hours per day, 5 days per week, during the contract period. A typical duty day while present onsite is from 0800 to 1730 Eastern Time (ET), Monday through Friday. The scope of this contract provides 24/7/365 IT Service Management and support. As such, some positions may be required to perform shift work and may be required to provide surge capability in support of the customer’s mission.

Travel:

• Travel may be required to various CONUS and OCONUS locations at the direction of the customer

Benefits:

• Health insurance


• Dental insurance


• Retirement plan


• Paid time off


• 11 paid Federal holidays per year