Spathe Systems

Help Desk Specialist, Senior

Job Locations US-NC-Fayetteville
ID
A644HDSS
Category
Information Technology
Position Type
Regular Full-Time

Overview

Spathe is currently searching for a Help Desk Specialist, Senior to join our team in the Fayetteville, NC area.

 

Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight knit family feel, Spathe empowers its employees to solve problems and make decisions.

Responsibilities

  • Provide support in responding to system user requests for assistance. 
  • Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
  • Provide support for on-the-spot diagnostic evaluations, implementation of correcttions, and training users in proper operation of systems and programs.
  • Serve as the frist point of contact for troubleshooting hardware/software, all types of computer system problems.
  • Provide a high degree of customer service and adhere to all service management principles.

Qualifications

  • 8+ years of experience
  • Bachelor's degree in relevant field 
  • A+ or Network +, and Security +

Clearance Required:

  • TS/SCI

 

Job Type:

  • Full Time

 

Work Location:

  • One location – Full Time

 

Travel:

  • Up to 10% travel during the year.

 

Benefits:

  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • 11 paid holidays per year

Position ID: A644HDSS

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